At Trikotees, customer satisfaction is a priority. We want every order to arrive as expected, and if something goes wrong, we’ll work with you to review the issue and provide an appropriate resolution.
Made-to-Order Products
Our products are made to order specifically for each purchase. We do not accept returns or exchanges for changes of mind, incorrect size or color selections, or other buyer preference issues.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
To help us review your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
If the issue is confirmed, we may provide a free replacement or refund, as appropriate. In most cases, you will not need to return the affected item unless we specifically request it.
Wrong Size, Color, or Product Option
We cannot provide a return, exchange, or refund when the wrong size, color, style, or other product option was selected at checkout.
Please review the product information, size guide, and your selected options carefully before completing your purchase.
Change of Mind
Because each item is produced specifically for your order, we do not accept returns or exchanges simply because you change your mind after the 12-hour cancellation period.
Order Changes & Cancellations
You may change or cancel your order within 12 hours of placing it.
Changes and cancellations requested within this 12-hour window are guaranteed. After 12 hours, your order may have entered production and can no longer be changed or canceled.
To request a change or cancellation, please contact us through our Contact Us page or email support@trikotees.com with your order number.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an address error, please contact us within the 12-hour order-change period.
If an order cannot be delivered because an incorrect or incomplete address was provided, a free replacement or full refund may not be available, and additional production or shipping charges may apply.
For more information about shipping and delivery, please review our Shipping Policy.
Missing or Delayed Orders
If your order has not arrived by the estimated delivery date, please check the tracking information first. If you believe your package is lost or there is a delivery issue, please contact us as soon as possible and within 30 days of the estimated delivery date so we can review the issue.
Minor Production Variations
Because our products are printed individually, minor variations in print placement, color, size, or appearance may naturally occur during production and are not always considered defects.
For direct-to-garment printing, small placement differences within normal production tolerances may occur. Colors may also appear slightly different depending on the garment color, fabric, printing process, and screen display.
Refunds
If a refund is approved, it will be issued to the original payment method used for your purchase. Processing times may vary depending on your bank, card issuer, Stripe, or other payment provider.
Late or Missing Refunds
If your refund has been approved but has not yet appeared, please allow additional time for your payment provider or financial institution to process it.
First, check your bank, credit card, or other payment account. If the refund is still missing after a reasonable processing period, please contact us through our Contact Us page or email support@trikotees.com with your order number so we can assist you.
How to Report an Issue
To report a problem with your order, please contact us within the applicable timeframe through our Contact Us page or email support@trikotees.com.
Please include your order number, a description of the issue, and clear photos or other supporting evidence when applicable. Providing complete information helps us review your request more quickly.